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Why can't I connect to my E-Series Relay with PowerPort-E anymore?

If the same PC has been used to connect to the device in the past, but is no longer working correctly, please check on the following issues:

  • Are the connection settings of PowerPort-E correct (refer to <Settings/ Device Connection...>)? In case of Ethernet (TCP) connection: Is the correct IP address selected?
  • Check the wiring between PC and device.
  • In case of Ethernet (TCP) connections: Is the TCP/IP connection working? Refer to „Failure of the TCP/IP connection“.
  • Wait for 15 minutes and then try again to connect to the device.
  • Restart your PC and then try again to connect to the device.